FAQ
Frequently Asked Questions
1. What are your main products?
Zhanjiang Fullsun Electrical Appliances Co., Ltd. specializes in the manufacturing of a wide range of high-quality kitchen appliances, with a focus on:
- Multi-Function Rice Cookers
- Deluxe Rice Cookers
- Cylinder Rice Cookers
- Pressure Cookers
- Steam Cookers
- Rice Warmers
- Electric Kettles
- Drum Cookers
Our products are designed for household and commercial use, combining advanced technology with user-friendly features to meet the diverse needs of global consumers.
2. Do you provide OEM/ODM services?
Yes. Fullsun offers comprehensive OEM and ODM services. Our experienced R&D and design teams can customize products based on your specific requirements, including:
- Appearance and structural design
- Functionality and capacity options
- Private label and logo printing
- Packaging design and branding
- Compliance with regional standards and certifications
We have successfully developed custom rice cookers and kettles for clients in Southeast Asia, Europe, the Middle East, and South America.
3. What is the scale and capacity of your factory?
Our factory, located in Zhanjiang, Guangdong Province, covers an area of 40,000 square meters, with 20,000 square meters of modern workshop space.
We operate two semi-automated production lines, ensuring efficient production and consistent quality.
- Annual production capacity: Over 1 million units
- Annual production value: Exceeds RMB 100 million
Our production management system guarantees 15-20 day delivery cycles for standard orders, with flexibility for customized projects.
4. Are your products certified?
Yes. Fullsun products comply with major international quality and safety standards. Our certifications include:
- ISO 9001 Quality Management System
- CE Certification
- CB Certification
- GS Certification
- RoHS Compliance
- LFGB Certification
- EMC Certification
We also hold multiple invention and utility model patents, demonstrating our commitment to innovation and product safety.
5. Which countries and regions do you export to?
We export over 90% of our products to more than 50 countries and regions, including:
- Southeast Asia
- Europe
- The Middle East
- South America
We have established long-term partnerships with nearly 100 distributors and brands worldwide, supporting them with reliable products and professional services.
6. Do you offer after-sales service?
Yes. Fullsun provides comprehensive after-sales service to support our global partners, including:
- Technical consultation and product training
- Installation and operation guidance
- Spare parts supply
- Warranty service and quick-response maintenance
Our dedicated customer service team ensures timely and efficient support for any after-sales inquiries.
7. How can I request a quotation?
For a detailed quotation, please contact us via:
- Phone: +86 13380919222
• Email: david.zheng@gdfullsun.com
Our sales team will respond promptly with customized solutions tailored to your product and order requirements.
8. What is your delivery time?
- Standard products: Delivery within 50 daysafter order confirmation
- OEM/ODM customized products: Delivery time will be confirmed based on specific customization and project details
Our efficient production system ensures on-time delivery for all clients.
9. What payment methods do you accept?
We accept various international payment methods, including:
- Telegraphic Transfer (T/T)
- Letter of Credit (L/C)
Flexible payment terms are available for long-term partners and bulk orders.
10. How do you ensure the quality of your rice cookers and kettles?
At Fullsun, we strictly adhere to ISO 9001 quality management standards. Every product undergoes a comprehensive quality control process:
- Raw material inspection
- In-process quality control (IPQC)
- Functional testing (heating efficiency, temperature accuracy, durability)
- Final inspection before shipment
We utilize state-of-the-art testing equipment to ensure all products meet international safety, durability, and performance standards, providing reliable quality for every customer.
11. Can you develop products for specific markets (e.g., voltage, plug types, certifications)?
Yes. We offer customization for specific markets, including:
- Voltage and power specifications (110V/220V/240V)
- Plug types (EU, UK, US, AU, etc.)
- Local certifications (CE, CB, LFGB, etc.)
We tailor products to comply with the regulatory and user preferences of your target market.
12. What is your MOQ (Minimum Order Quantity)?
Our MOQ varies depending on the product and customization level. For most standard rice cookers and kettles, the MOQ is typically 1000 units.
For OEM/ODM projects, we offer flexible solutions to support new and growing businesses. Contact us for more details.
13. Do you attend international trade shows?
Yes. Fullsun actively participates in major industry exhibitions, including:
- Canton Fair (China)
- IFA Berlin (Germany)
- Dubai Home Appliance Exhibition
- Russia, Vietnam, and Brazil industry fairs
We welcome partners to visit our booth or arrange factory tours during these events.
Product
Cooking
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